Unlimited phone, chat, and ticket support with 15-minute response times. On-site support in London area with 75% first-call resolution and 95% user satisfaction.
Named point of contact for all IT matters with monthly review sessions, proactive oversight, and vendor coordination across all technology.
Everything from Managed Infrastructure package including 24/7 monitoring, automated remediation, and 99% uptime guarantee across all managed systems.
Service Overview
Professional managed IT support designed specifically for Mac-focused businesses across London. We provide complete Apple IT coverage from Central London to Canary Wharf, combining infrastructure management with comprehensive user support and dedicated account management.
No tickets. No bots. No nonsense. When something breaks, you message us and a real person who knows your setup just fixes it. Fast. We remember your name, your tools, and your workflows. So you never have to explain yourself twice.
London Coverage Areas
We provide managed IT support across Greater London including:
Central London - City of London, Westminster, Camden, Islington
East London - Canary Wharf, Shoreditch, Hackney, Tower Hamlets
West London - Hammersmith, Fulham, Kensington, Chelsea
North London - King's Cross, Clerkenwell, Fitzrovia
South London - Southwark, Bermondsey, London Bridge
Same-day on-site support available within zones 1-3, with remote support coverage for clients across the wider London area.
Everything In Managed Infrastructure, Plus
London On-Site Support
Same-day on-site support across Greater London with 75% first-call resolution and 15-minute response times
Multi-Channel Integration
Seamless support through Slack, Teams, email, and web portal with tracked SLAs and automated escalation
Dedicated London Account Manager
Named point of contact who understands London business environment, providing monthly reviews and proactive oversight
User Training & Onboarding
Custom materials, comprehensive new staff support, and ongoing productivity optimisation sessions
Hardware Support
Device diagnostics, peripherals troubleshooting, and complete repair coordination with minimal downtime
London Business Success Stories
Shoreditch Creative Agency
45-person design studio achieved 90% reduction in IT interruptions and 25% productivity improvement after switching to our managed IT support.
Canary Wharf Financial Services
120-person consultancy eliminated weekend IT emergencies and reduced support costs by 40% within 6 months.
Camden Tech Startup
Fast-growing development team scaled from 15 to 85 people without adding internal IT staff, maintaining 99.8% uptime throughout rapid expansion.
Proven Results
Clients typically experience 90% reduction in IT frustrations, 20+ hours per week saved on technical issues, 95% user satisfaction scores, and 30% improvement in overall IT performance metrics.
Complete managed IT support across London - no more IT headaches, no internal overhead, just reliable Apple technology that supports your business growth.
What's Included
Everything from Managed Infrastructure, plus:
Comprehensive User Support
Unlimited phone, chat, and ticket support with 15-minute response time for urgent issues. On-site support (London area), multi-channel integration (Slack, Teams, email), user training and onboarding, plus hardware diagnostics and repair coordination.
Dedicated IT Account Manager
Named point of contact for all IT matters, monthly account review sessions, proactive oversight and reporting, vendor coordination across all technology, and change management coordination.
User Training & Enablement
Custom training materials, software update guidance, power user sessions, comprehensive onboarding for new staff, and ongoing productivity optimisation.
Who This Is For
London-based Mac businesses without dedicated Apple expertise wanting complete IT coverage
Growing London companies preferring single-provider accountability for all Apple technology rather than managing multiple vendors
Creative agencies, tech startups, and professional services across London wanting to focus entirely on core business activities whilst we handle all IT operations
London teams seeking enterprise-grade infrastructure and support without the complexity and overhead of hiring internal IT staff
