Complete IT Support

Service Overview

Professional managed IT support designed specifically for Mac-focused businesses across London. We provide complete Apple IT coverage from Central London to Canary Wharf, combining infrastructure management with comprehensive user support and dedicated account management.

No tickets. No bots. No nonsense. When something breaks, you message us and a real person who knows your setup just fixes it. Fast. We remember your name, your tools, and your workflows. So you never have to explain yourself twice.

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London Coverage Areas

We provide managed IT support across Greater London including:

Central London - City of London, Westminster, Camden, Islington

East London - Canary Wharf, Shoreditch, Hackney, Tower Hamlets

West London - Hammersmith, Fulham, Kensington, Chelsea

North London - King's Cross, Clerkenwell, Fitzrovia

South London - Southwark, Bermondsey, London Bridge

Same-day on-site support available within zones 1-3, with remote support coverage for clients across the wider London area.

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Everything In Managed Infrastructure, Plus

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London On-Site Support  

Same-day on-site support across Greater London with 75% first-call resolution and 15-minute response times

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Multi-Channel Integration‍

Seamless support through Slack, Teams, email, and web portal with tracked SLAs and automated escalation

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Dedicated London Account Manager‍

Named point of contact who understands London business environment, providing monthly reviews and proactive oversight

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User Training & Onboarding

Custom materials, comprehensive new staff support, and ongoing productivity optimisation sessions

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Hardware Support‍

Device diagnostics, peripherals troubleshooting, and complete repair coordination with minimal downtime

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London Business Success Stories

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Shoreditch Creative Agency

45-person design studio achieved 90% reduction in IT interruptions and 25% productivity improvement after switching to our managed IT support.

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Canary Wharf Financial Services‍

120-person consultancy eliminated weekend IT emergencies and reduced support costs by 40% within 6 months.

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Camden Tech Startup‍

Fast-growing development team scaled from 15 to 85 people without adding internal IT staff, maintaining 99.8% uptime throughout rapid expansion.

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Proven Results

Clients typically experience 90% reduction in IT frustrations, 20+ hours per week saved on technical issues, 95% user satisfaction scores, and 30% improvement in overall IT performance metrics.

Complete managed IT support across London - no more IT headaches, no internal overhead, just reliable Apple technology that supports your business growth.

What's Included

Everything from Managed Infrastructure, plus:

Comprehensive User Support

Unlimited phone, chat, and ticket support with 15-minute response time for urgent issues. On-site support (London area), multi-channel integration (Slack, Teams, email), user training and onboarding, plus hardware diagnostics and repair coordination.

Dedicated IT Account Manager

Named point of contact for all IT matters, monthly account review sessions, proactive oversight and reporting, vendor coordination across all technology, and change management coordination.

User Training & Enablement

Custom training materials, software update guidance, power user sessions, comprehensive onboarding for new staff, and ongoing productivity optimisation.