Service Overview

We become your dedicated Apple infrastructure team. Complete MDM, cloud, network and security management with 99% uptime guarantee. Your internal IT focuses on strategy, we handle the complex backend systems.

Perfect for businesses with strong internal IT teams who want to focus on strategy, innovation, and user relationships whilst outsourcing the complexity of Apple infrastructure management to certified Apple specialists.

Why Choose Infrastructure Ownership Over Generic IT Support?

Generic IT providers treat Apple devices as Windows PCs with different logos. We understand that Macs, iPhones, and iPads form an integrated ecosystem requiring specialised expertise, tools, and workflows.

Apple-Specialised Infrastructure Management

Our team exclusively manages Apple ecosystems. We understand Creative Suite workflows, Final Cut Pro requirements, Logic Pro configurations, and how Apple devices integrate with business systems. Your infrastructure supports productivity rather than hindering it.

Enterprise-Grade Solutions for Growing Businesses

Get the same infrastructure solutions used by Fortune 500 companies, scaled appropriately for growing businesses. Enterprise capabilities without enterprise complexity or cost.

Remote IT Support & Infrastructure Management

Our remote-first approach delivers comprehensive Apple infrastructure management without geographic limitations. From London to Edinburgh, we provide the same level of expertise and support through advanced remote monitoring and management capabilities.

24/7 Remote Infrastructure Monitoring

Continuous monitoring of your entire Apple ecosystem with automated remediation and real-time alerting. Our advanced RMM platforms provide deeper insights than generic solutions, with Apple-specific monitoring that understands Mac workflows and performance patterns.

Co-Managed IT Services Partnership

Designed for organisations with internal IT teams, our co-managed approach divides responsibilities strategically. We own the complex infrastructure components whilst your team maintains user relationships and business application management.

Typical co-managed division:

• CmdShift manages: MDM platforms, cloud infrastructure, network systems, security policies, device lifecycle, vendor relationships
• Your team focuses on: User support, business applications, strategic projects, training, change management

Complete Infrastructure Ownership

MDM Platform Management

Complete ownership of JAMF Pro, Mosyle, or Microsoft Intune environments including policy creation and updates, compliance monitoring, user/device provisioning, automated patch management, and Apple Business Manager integration. We handle the complexity so your team doesn't need to become MDM experts.

Identity & Access Management

Complete user lifecycle management across all business systems with HRIS integration, role-based access control, automated onboarding/offboarding workflows, and comprehensive audit trail maintenance.

Cloud Infrastructure Management

Google Workspace or Microsoft 365 administration with user and group management, security policy enforcement, application deployment, and seamless integration with your Apple ecosystem and business systems.

Network Infrastructure Ownership

Unifi or Meraki network configuration, monitoring, performance optimisation, security policy management, and multi-site coordination. We ensure your network infrastructure scales with your business growth.

Backup & Data Protection

Complete backup strategy design and implementation with automated device and cloud backups, regular recovery testing, compliance reporting, and comprehensive disaster recovery planning.

Apple Infrastructure Specialists

Unlike generic IT providers, we specialise exclusively in Apple ecosystems. Our team understands the nuances of Mac workflows, creative applications, and Apple's enterprise tools, ensuring your infrastructure supports rather than hinders productivity.

Strategic Escalation Support

Direct escalation line for critical infrastructure issues with guaranteed response times. Monthly infrastructure health reviews and quarterly strategic planning sessions ensure your technology stays aligned with business growth.

Vendor Coordination & Management

We coordinate with all your technology vendors, manage contract renewals, monitor performance against SLAs, and ensure you get maximum value from your technology investments.

Technology as a Service Model

Our subscription-based approach transforms capital IT expenses into predictable operational costs whilst ensuring you always have access to the latest Apple management technologies and expertise.

Transparent Volume Pricing

Clear tiered pricing structure that rewards growth: £65/user/month (1-25 users), £55/user/month (26-50 users), £45/user/month (50+ users). No hidden costs or surprise expenses.

Continuous Infrastructure Evolution

As Apple releases new enterprise features and management capabilities, we ensure your infrastructure evolves to take advantage of the latest innovations without disrupting your business operations.

Proven Results

Organisations typically save 25+ hours per week on infrastructure management whilst achieving 99.9% uptime. When your Apple infrastructure runs flawlessly in the background, your internal team can focus entirely on strategic initiatives and business growth.

Client outcomes include:

• 40% reduction in infrastructure-related tickets
• 60% faster deployment of new users and devices
• 99.9% infrastructure uptime with automated remediation
• 25+ hours per week saved on routine infrastructure tasks
• 90% improvement in security posture and compliance
• 30% reduction in vendor costs through strategic management

Ready to Focus on Strategy Instead of Infrastructure?

Get your comprehensive infrastructure assessment and discover how we can transform your Apple technology from a complexity burden into a competitive advantage.

What's Included

Complete Infrastructure Ownership

MDM platform management (JAMF Pro, Mosyle, Intune) with policy automation, identity & access management with automated workflows, cloud infrastructure administration (Google Workspace/Microsoft 365), network management (Unifi/Meraki), comprehensive backup & data protection, and 24/7 remote monitoring with automated remediation.

Remote IT Support & Co-Management

Strategic escalation support with guaranteed response times, monthly infrastructure health reviews and reporting, quarterly strategic planning sessions, vendor coordination and contract management, and flexible co-managed service delivery options.

Apple Infrastructure Specialists

Direct access to UK-based Apple ecosystem experts during business hours, deep specialisation in JAMF, Mosyle, and Apple Business Manager, proven track record of 99.9% uptime delivery, and strategic guidance for Apple technology investments.

Volume Pricing Structure

Transparent tiered pricing: £65/user/month (1-25 users), £55/user/month (26-50 users), £45/user/month (50+ users). Predictable monthly investment with no surprise costs and strategic technology planning aligned with business growth.