24/7 monitoring of MDM, cloud platforms, network infrastructure, WiFi and device lifecycle management with automated remediation and 99% uptime guarantee.
Direct escalation line for critical issues, monthly infrastructure health reviews, and quarterly strategic planning sessions with specialists.
Infrastructure-focused vendor management including contract coordination, renewal reminders, and performance oversight for all Apple-related services.
Service Overview
Complete infrastructure ownership with escalation support. We become your dedicated infrastructure team, handling the complex backend systems so your internal IT team can focus on strategic initiatives and direct user support.
Complete Infrastructure Ownership
MDM Platform Management
Complete ownership of JAMF Pro, Mosyle, or Intune environments with policy management and compliance monitoring
Identity & Access Management
Complete user lifecycle management across all business systems with automated onboarding and offboarding
Cloud Infrastructure
Google Workspace or Microsoft 365 administration with security policy management and integration oversight
Network Infrastructure
Unifi or Meraki configuration, monitoring, and optimisation with multi-site management capabilities
Backup & Data Protection
Complete backup strategy with automated recovery testing and compliance reporting
Strategic Escalation & Planning
Direct escalation support ensures your team has immediate access to senior infrastructure specialists when critical issues arise. Monthly health reviews and quarterly strategic sessions keep your infrastructure aligned with business growth.
Proven Results
Teams typically save 25+ hours per week on infrastructure management whilst achieving 99% uptime. When your Apple infrastructure runs flawlessly in the background, your internal team can focus entirely on strategic initiatives and business growth.
What's Included
Complete Infrastructure Ownership
MDM platform management (JAMF Pro, Mosyle, Intune), identity & access management, cloud infrastructure (Google Workspace/Microsoft 365), network management (Unifi/Meraki), backup & data protection, and 24/7 monitoring with automated remediation.
Escalation Support
Direct escalation line for critical infrastructure issues, monthly infrastructure health reviews, quarterly strategic planning sessions, and vendor coordination for infrastructure-related contracts.
UK-Based Infrastructure Specialists
Direct access to infrastructure experts during business hours with deep ecosystem knowledge and proven track record of 99% uptime delivery.
Who This Is For
Companies with strong internal IT teams wanting to focus on strategic initiatives rather than infrastructure management
Organisations preferring to maintain user support relationships internally whilst outsourcing complex infrastructure
Businesses needing enterprise-grade infrastructure without enterprise-grade overhead and complexity
Growing companies where infrastructure complexity exceeds internal capacity but user support remains manageable
